COVID-19 UPDATE: Because the coronavirus pandemic has left so many Americans jobless, the federal government has given states more flexibility in granting unemployment benefits. If you have questions about whether you’re eligible for unemployment benefits read our COVID-19 Unemployment Benefits and Insurance FAQ and check out your state's claimant handbook.
Kentucky Unemployment Benefits and Eligibility
A guide to unemployment benefits in Kentucky
Unemployment Insurance (UI) is an employer-paid insurance program that provides you with benefits when you’re separated from a job at no fault of your own. UI benefits help cover the gap in lost wages while you are between jobs. The benefits are not based on need, and they’re paid out in weekly payments as long as you meet eligibility requirements and report on a weekly basis. If you were let go from your job, you’re experiencing significantly reduced hours, or you’re out of a job due to a company closure, you're likely eligible for UI benefits.
1. Collect your information
First, make sure you have access to this required information for filing:
- Social Security number or alien registration number
- Your contact information, including address and phone number
- Contact information for all recent employers
- Dates worked for all recent employers
- Wages earned from all recent employers
2. Create an account
With an online Kentucky unemployment insurance account, you’ll be able to file your claim, submit weekly claims, and keep track of general benefit account information. Use the online portal to create an account and get started. The portal is available Monday through Friday, excluding holidays, from 7 a.m. to 7 p.m. or Sunday from 10 a.m. to 9 p.m..
When you create an account, you’ll be asked to select a pin at startup. File your login information away for safekeeping—you’ll use it to access everything you need to file your claims and receive benefits.
Alternatively, you may file your claim by calling the Kentucky unemployment number at 502-564-2900. The line is open Monday through Friday, excluding holidays, from 7:30 a.m. to 5:30 p.m. A landline is suggested and you must use a touchtone phone to make the call. Have all your pertinent application information ready. Simply follow the prompts and you’ll be on your way to filing your claim.
The Office of Employment and Training suggests using a landline to make the call because if the call is dropped from a mobile phone, the claim cannot be processed and you will need to start your application over.
3. File a claim
Once you’ve created your account, you’re ready to file your claim. You’ll provide detailed information to determine your eligibility, such as your employment history, wages earned, contact information, and other documentation mentioned above. You won’t be able to collect benefits until all pertinent information has been submitted, so do so as quickly as possible after becoming unemployed.
The Kentucky unemployment application takes roughly 15 minutes to complete, and it’s best to complete it all at once. If you leave the page idle for 30 minutes, you’ll be automatically logged out and the information you entered may be lost.
4. Complete your eligibility review
Your Kentucky unemployment eligibility is based on a variety of factors. The employment office’s system will prompt you to complete your eligibility review before receiving payment. Do so in a timely manner to avoid risking your benefits.
5. Set up your payment options
Through the online system, you’ll also decide how you want to receive your Kentucky unemployment compensation payments. You may choose from direct deposit or prepaid debit card.
Kentucky Division of Unemployment Insurance Website
Kentucky Division of Unemployment Insurance Offices
Office of Employment and Training
275 East Main Street 2nd Floor
Frankfort, Kentucky 40601
Kentucky Unemployment Phone Number
The Kentucky Department of Workforce Investment’s Office of Employment and Training (OET) oversees unemployment insurance benefits for the state. In addition to upholding Kentucky unemployment laws, the mission of the office is to provide quality jobs for people and quality people for jobs.
Services the Kentucky unemployment office offers to meet this goal include temporary financial assistance for unemployed individuals, labor market information (such as the Kentucky unemployment rate), and the upkeep of Kentucky’s Unemployment Insurance Trust Fund, which supports the cost of unemployment insurance in the state. Overall, these activities are designed to promote economic wellbeing for Kentucky.
Workforce services are administered by the Kentucky Career Center, which operates a network of career center locations throughout the state where you can meet one on one with career coaches and counselors.
What are the requirements to qualify for unemployment benefits in Kentucky?
As in other states, eligibility for State of Kentucky unemployment insurance benefits is not based on need. That being said, there are many other eligibility requirements that must be met in order to receive benefits:
- Be a Kentucky resident.
- Meet income requirements for work completed in Kentucky.
- Be able, available, and actively searching for work.
- Be out of work at no fault of your own.
Earnings eligibility requirements
Every state looks at a one-year “base period” of wages when determining unemployment insurance eligibility. In Kentucky, the base period is the first four out of the last five calendar quarters before your claim was made. To meet Kentucky unemployment requirements, you must meet the following requirements:
- Have earned a minimum of $750 in at least one quarter of your base period
- Have earned a minimum of $750 total outside the base period quarter when you earned the most
- Have earned at least 1.5 times your wages in the highest paid quarter of your base period
- Have wages in the last two base period quarters that equal a minimum of 8 times your weekly benefit amount
You must be able, available, and actively searching for work
Unemployment insurance is a temporary support designed to last only as long as it takes an individual to get back to work. That’s why making every reasonable attempt to land a new job is such an important component of unemployment eligibility. In order to be making every reasonable attempt to get a job, an individual must be able to work, available for work, and actively searching for work.
Able to work refers to being physically and mentally capable of holding a job. If you are sick, injured, or disabled, you do not likely qualify for unemployment benefits in Kentucky. However, if you have a disability or condition but are able to work with reasonable accommodation, you are considered able to work.
Available for work refers to an individual who has nothing preventing them from taking a reasonable new position should it be offered to them. If you are on vacation or going to school you are generally not considered available for work and are not entitled to benefits during this time. Additionally, if you have very limited hours you are available for work or have no transportation to get to a job, you may not be classified as available and therefore not be able to receive benefits.
Being able and available for work is not enough to qualify for Kentucky unemployment. In addition to these two characteristics, you must also maintain an active job search in an attempt to get reemployed as quickly as possible. You will submit a log of your job search activities in each Kentucky weekly benefit claim you submit.
You must be out of work through no fault of your own
While every case is different, your Kentucky unemployment benefits eligibility is not likely if you were fired or quit your job. In these cases, you are welcome to apply for Kentucky unemployment benefits, but the claim is likely to be denied. In order to receive Kentucky UI, you must be out of work—or receiving significantly reduced hours—at no fault of your own. This type of employment generally occurs through lay off or company closure.
While being fired for misconduct or quitting are not usually grounds for unemployment insurance benefit eligibility, there are certain circumstances where the reason for quitting is that you had no other choice than to do so. In these cases you may be able to collect unemployment benefits.
How long does it take to get unemployment in Kentucky?
Once it is determined that you meet all of the Kentucky unemployment qualifications and are eligible for benefits, you’ll begin receiving weekly payments. You will not receive a payment for the first week in which your claim was made. This period is called a waiting week and no benefits are provided.
Kentucky unemployment benefits are paid for a maximum of 26 weeks, though a Kentucky unemployment extension may be put in place to increase this limit during times of high unemployment.
Do I have to look for a job to get Kentucky unemployment benefits?
To remain eligible and keep receiving your benefits, you must actively search for work and report this activity in your Kentucky unemployment weekly claim. The first step is registered for Focus Career on the Kentucky unemployment website.
Focus Career helps job seekers who are unemployed as well as those looking to make a career move away from a current position. Services include the following:
- Build or improve your professional résumé with an easy-to-use wizard.
- Explore job leads that match your transferable skills and abilities.
- Schedule daily or weekly alerts that send jobs straight to your inbox.
- Explore paths and options to reach your education and career goals.
Focus Career helps you start from the foundation of your job search, which includes personal branding, exploration, and preparation for the job search. In addition to job leads, you’ll learn how to prepare for finding the next job that suits you.
What if I am denied benefits? How can I appeal a denial of my claim?
If you disagree with the determination made by the Kentucky unemployment office in regards to your benefits, you have the right to appeal. You must submit your letter of appeal in writing within 15 business days of the postmarked date of your denial.
After filing your appeal, a hearing will be scheduled. Most hearings take place over the phone. You’ll have an opportunity to present evidence that helps your case. If you’re dissatisfied with the result of the appeal, you may make an additional appeal to the court within 20 business days.
How much will my unemployment insurance payments be?
The Kentucky unemployment amount is calculated at roughly 1.19% of your total earnings during your base period. The maximum payment is $415 per week and the minimum is $39.
- Be accurate and complete, filling in all the information asked for in your claim. Failure to do so may result in a delay in getting your benefits.
- Stay organized with a calendar marked with important dates, including the day you file your claim, when your eligibility review is happening, your next career counselor appointment, when you need to file your Kentucky unemployment weekly claims, etc. Delays in benefits are often a result of missing important dates and deadlines.
- Register for work using Focus Career before requesting you first benefit payment.
- Maintain accurate records of all job search activities to be submitted with your eligibility review.
- Avoid calling the help line on Mondays, when wait times are longest. Choose a date later in the week for quicker service.
- Keep your email active and check it often. You are required to submit a valid email address. This is the easiest way for the Kentucky unemployment department to contact you.
- If someone from the Kentucky unemployment office reaches out, communicate with them as soon as possible.
- Keep your UI claim information, including your account pin, secure. Don’t allow any other person to access your account or make a claim on your behalf under and circumstance.
- Return documents quickly using the document upload option within the online Kentucky unemployment claim filing system.
- Utilize your career counselor. They are your best resource for finding your next job. Be in frequent contact, ask for help, and inquire about resources.