By: Eligibility Team

You may have one or more Medicare-related cards. For example, around three months after you turn 65, you’ll get a red, white, and blue Medicare card in the mail indicating whether you have Part A (hospital insurance), Part B (medical insurance) or both (which together are called “Original Medicare”).

You’ll get another card if you select a Part D Medicare prescription drug plan. And, those who decide to join a Medicare Advantage Plan receive a different card. Individuals who have a Medigap policy will also get a card evidencing coverage under that program.

Here’s what to do if any of your Medicare-related cards get stolen, lost or destroyed.

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Replacing a Stolen, Lost, or Destroyed Medicare Card

If you have Original Medicare (Medicare Part A and Part B) and you need to replace a stolen, lost, or destroyed card, you can:

  • go online at the Social Security website (www.ssa.gov)
  • call 1-800-772-1213 (if you use a TTY device, call 1-800-325-0778)

No matter how you request your new card, it usually takes about 30 days to get the replacement.

Making Your Request Online

Making your request for a new card online is probably the easiest way to get a replacement Medicare card. It’s a simple process through a secure website. If you haven’t done so already, you’ll need to create a my Social Security account and log in. Then, you can request a new card.

If you need your Medicare number before your card arrives (typically within 30 days), you can learn your new number at myMedicare.gov after you request the new card.

Making Your Request By Phone

If you prefer to make your request by telephone, call 1-800-MEDICARE to speak with a representative. You might have to wait on hold for a while before you get through to talk to someone, but once you get through ask them to replace your lost or stolen card.

If you need your proof that you have Medicare sooner than 30 days (say, you have a doctor’s appointment in the interim), ask the representative for your new Medicare number while you’re on the phone.

Get A Quote


OR

Call to speak with a Licensed Agent

855-802-1206

Replacing a Stolen, Lost, or Damaged Medicare Advantage Plan Card or Part D Card

Those who have a Medicare Advantage, Part D, or Medicare Supplement plan should contact their plan provider directly to get a replacement card. Neither the Social Security Administration nor Medicare can replace these cards.

Content on this site has not been reviewed or endorsed by the Centers for Medicare & Medicaid Services, the United States Government, any state Medicare agency, or any private insurance agency (collectively “Medicare System Providers”). Eligibility.com is a DBA of Clear Link Technologies, LLC and is not affiliated with any Medicare System Providers.