Knowing where to go to get the information you need is an all important part of the equation when you’re working through the process of getting a Green Card. There is a variety of critical information you need to access, whether it’s finding the right form, knowing how much you’ll need to pay to submit an application, or simply who to contact if you have general questions or more specific questions about your individual situation.
Here’s list of some of the more important contact information, to help speed your way to the answers you’re seeking.
Home Page of the U.S. Citizenship and Immigration Services – provides links to Green Card information, citizenship, forms, news, tools and important laws you need to know about as you start your application process.
Check Your Eligibility
USCIS National Customer Service Center – is the primary point of contact for customers who need to call for information about immigration benefits and services. English and Spanish language assistance is available. This number is for phone calls from within the United States only and a live customer service representive is available from 8 am to 6 pm local time. Automated assistance is available 24/7.
Phone #: 1-800-375-5283
TTY #: 1-800-7671833
If you are outside of the United States and want to call and check on the status of your case, you can dial 212-620-3418. There is no live assistance at this number. It provides automated assistance only.
USCIS Local Field Office Directory –find the office nearest to you that handles Green Card interviews as well as locations that handle customer service requests that supplement the USCIS website.
Check Your Eligibility
USCIS Electronic Immigration System – is an online system that allows applicants to submit some benefit requests electronically.
USCIS Forms page – this page provides a comprehensive overview of all USCIS forms for Green Cards, citizenship and related services. Forms are available free of charge in a PDF format. Each form will also have detailed instructions on where to file forms once they are completed.
USCIS Fees page – is a gateway to information on application fees as well as information on how to apply for a fee waiver.
USCIS Fee Payment information – gives information on how to make a payment for filing, biometrics and other fees to USCIS. It gives a detailed policy regarding the use of credit cards and personal checks.
USCIS Immigrant Fee page – gives information specific to individuals who need to pay fees as they start the process of becoming a lawful permanent resident.